Refund Policy
Effective Date: April 1, 2025
At Genesis Medical Coding Academy, we are committed to providing high-quality educational content and student support. Please read our refund policy carefully before enrolling in any course.
1. All Sales Are Final
Due to the digital nature of our content, all course sales are final and non-refundable once access is granted.
2. No Refunds for Change of Mind
We do not offer refunds for:
- Changing your mind
- Deciding not to complete the course
- Not being able to access or log in due to your device or internet connection
3. Refunds for Duplicate Purchases
If you accidentally purchase the same course more than once, please contact us within 7 days. We will review and process a refund for the duplicate transaction if applicable.
4. Payment Plans
If you are on a payment plan, you are responsible for completing all payments. We do not offer partial refunds or cancellations mid-plan once course access has been granted.
5. Technical Issues
If you're experiencing a technical issue that prevents you from accessing the course and it's due to our platform, please contact us immediately. We will work with you to resolve it, and if we cannot provide a working solution within 5 business days, we may consider a refund or credit at our discretion.
6. Contact Us
All refund-related inquiries must be submitted in writing via email to: